Shipping & Returns

Delivery of your purchased product(s):

All products purchased will be despatched immediately after your payment has been cleared. Where items are not in stock, as soon as new stock arrives, your items will be sent to you. We aim to fulfil all ordered within seven days of receiving your order, usually turnaround time is quicker when items are in stock. If there are any lengthy delays for any items you have ordered, our Defibshop staff will be in contact to discuss an ETA. If you have any questions about your order, delivery or items you have or would like to order, call the Defibshop Team on 1300 729 575 to discuss.

Defibshop online charges different rates for different sized orders. Generally, all items will have a P&H price allocated, and only one P&H price in total will be charged for orders, including orders with multiple items.  However, at the time of order we may adjust this charge based on the contents of your order. For example, a small order may have the rate reduced or a larger order may have a small increase. For regular customers and some selected items, no P&H may be applied. Contact your Defibshop by clicking here for further information.

Goods purchased from your Defibshop can be returned where the product is faulty, or damaged during delivery. Goods purchased will be subject to full manufacturers warranties and guarantees where, and as applicable. Should you have any questions about returning products or claiming on warranties and guarantees, contact your Defibshop by clicking here. Send through an outline of the details and we’ll get back to you shortly.